About Me
I’m making a career transition into IT after several years in customer-facing operations. What draws me to technical support is the combination of troubleshooting, communication, continuous learning, and helping users solve real problems.
Through formal training and self-directed labs, I’ve built practical experience with Windows, Linux, Active Directory, networking fundamentals, virtualization, and remote support tools. I’m especially interested in roles where I can support users, improve processes, and continue growing in system administration, networking, and cloud fundamentals.
What I Bring
Technical Foundations
Hands-on support fundamentals in Windows, Linux, networking, and Active Directory.
Lab Experience
Practical work with VirtualBox, Linux services, command-line tools, and troubleshooting workflows.
Documentation Skills
Experience creating SOPs and training materials with a focus on clarity and consistency.
Customer Service
Strong communication and issue-resolution skills developed in fast-paced, high-pressure environments.
Certifications & Training
AEC: Cisco CCNA & CompTIA Linux+ Preparation
Dawson College | March 2026 – Present
Hands-on training in network design, troubleshooting, Linux administration, and technical client support.
Google IT Support Professional Certificate
Coursera | Completed October 2025
Training in IT support fundamentals, networking, operating systems, system administration, and IT security.
Microsoft Azure Fundamentals (AZ-900)
Microsoft | Completed January 2025
Building knowledge of cloud concepts, Azure services, governance, pricing, and security fundamentals.
Projects
Virtualization & Active Directory Home Lab
Built a Windows Server environment in VirtualBox to simulate a small business network and practice core administration tasks.
- Configured an Active Directory domain controller.
- Managed user accounts, groups, and password policies.
- Tested connectivity and troubleshooting scenarios using ping, tracert, and nslookup.
Linux Server Administration Lab
Installed multiple Linux distributions in virtual machines and practiced service configuration, command-line administration, and troubleshooting.
- Installed several Linux versions using VMs.
- Configured Samba, Apache, and Dovecot services.
- Wrote basic shell scripts for administration and troubleshooting tasks.
Remote Technology Volunteer Support
Provide remote technical support for a nonprofit team by helping maintain smooth virtual operations and assisting users with onboarding and platform issues.
- Support onboarding for new members, including account access and platform setup.
- Troubleshoot basic user issues and help team members navigate online systems.
- Assist with Google Workspace and GoDaddy-related tasks to support communication and operations.
Networking Practice & Troubleshooting
Practice networking concepts through lab exercises focused on connectivity, addressing, and troubleshooting.
- Worked with TCP/IP, DNS, DHCP, IPv4/IPv6, and Wi-Fi basics.
- Practiced basic router and switch configuration.
- Used troubleshooting methods to identify and resolve simulated network issues.
Experience
Technology Volunteer
Take Trips MES | Remote | June 2026 – Present
Support day-to-day technical operations for a nonprofit team by helping troubleshoot user issues, assisting with onboarding, and supporting communication across digital platforms.
Kitchen Manager / Sous-Chef
Zante Restaurant | Montreal, QC | April 2022 – Present
Created training documentation, coordinated with vendors and support contacts, and resolved operational issues in a fast-paced environment. This experience strengthened my communication, documentation, prioritization, and problem-solving skills.
Tools & Technologies
Let’s Connect
I’m currently seeking entry-level opportunities in help desk, technical support, and junior IT roles where I can contribute, keep learning, and grow into networking, systems, and cloud support.
Email: renatokmontreal@gmail.com
LinkedIn: linkedin.com/in/renatokitamura
Location: Brossard, Québec